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You reserve the right to return all or part of the order within 14 calendar days from the date you received it.
To make a return, you must first contact us by phone (26240-29017) to begin the return process.
The free change policy only applies to the first change on the whole within the same order. Each new shipment will be charged with shipping costs € 5.00. The free exchange – return policy applies only to products that were not purchased at a discount. In any other case there is a charge for each change or return of € 5.00.
In cases where with proven guilt kotinoshop.com products of poor and defective quality were sold or by mistake in the receipt of the order, in the invoicing, in the shipment, damaged during the transport, etc. then we take full responsibility for the replacement, the return cost, as well as the shipping costs.
The returned products must be in the condition they were received, complete and without damage and their packaging must be the one that normally accompanies the product and must be in excellent condition, necessarily accompanied by the relevant declaration of withdrawal together with all the documents which accompanied the product (e.g. retail receipt ).
The return will be accepted only after the approval of the company.
RETURNS without prior notification of the store (26240-29017), WILL NOT BE ACCEPTED.
The return process will be done only with the same courier with which the product was sent for the first time, otherwise it will not be accepted.